Terms of service

Last Updated: 5/21/2026

1. Introduction and Company Details

These Terms of Service govern the use of the website Lumiqour.com (the "Website") and all purchases of products, subscription-based refill programs, and related services offered through the Website. In these Terms, "Lumiqour," "we," "us," or "our" refers to the Website operator and seller of record, and "you" or "customer" refers to any person accessing the Website or purchasing products or services.

The Website is operated by Lumiqour LLC, a limited liability company organized under the laws of the State of Wyoming, United States. Unless otherwise specified on the Website, Lumiqour LLC is the contracting entity responsible for the sale of products and services offered through the Website. The company conducts business globally and offers products to customers located in the United States, the European Union, the United Kingdom, and other international jurisdictions.

By accessing the Website, placing an order, subscribing to recurring deliveries, or otherwise using our services, you agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy, Cookies Policy, Shipping Policy, Return and Refund Policy, and Purchase Options Cancellation Policy where applicable. If you do not agree with these Terms, you must discontinue use of the Website and refrain from purchasing products or services.

You represent that you are at least eighteen (18) years old or the age of legal majority in your jurisdiction and legally capable of entering into binding contracts.

2. Scope of Terms and Acceptance

These Terms apply to all purchases, subscriptions, browsing activities, communications, and interactions conducted through the Website. Additional policies referenced throughout these Terms form part of the contractual agreement between you and Lumiqour.

The contract between you and Lumiqour is formed only after we have accepted your order and issued an order confirmation email confirming that payment has been authorized and the order has entered processing. Submission of an order through the checkout process constitutes an offer to purchase, but does not guarantee acceptance. We reserve the right to refuse or cancel orders for lawful reasons including product unavailability, suspected fraud, pricing inaccuracies, export restrictions, violations of these Terms, or concerns regarding payment authorization.

If an order cannot be fulfilled after payment has been authorized, we will notify you and issue a refund using the original payment method.

3. Product Information and Pricing

We strive to ensure that all product descriptions, photographs, specifications, compatibility information, refill program details, and pricing information presented on the Website are accurate and up to date. However, minor variations in packaging, color, dimensions, or appearance may occur due to manufacturing updates, display settings, or product improvements.

Unless otherwise indicated, all prices displayed on the Website are shown in United States Dollars (USD). Customers purchasing from jurisdictions outside the United States may see estimated localized pricing for convenience purposes, but transactions are processed in USD or the currency specified at checkout.

Prices displayed on the Website do not include customs duties, import taxes, value-added tax (VAT), goods and services taxes (GST), brokerage fees, or other governmental charges unless explicitly stated during checkout. Customers outside the United States are responsible for complying with their local import regulations and paying any applicable duties or taxes imposed by customs authorities.

We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time. If a pricing error materially affects an order already placed, we will contact you with the option to proceed at the corrected price or cancel the order for a full refund.

4. Orders and Contract Formation

When placing an order through the Website, you agree that all information submitted is truthful, accurate, current, and complete. Orders may be placed either as one-time purchases or through recurring subscription refill programs where offered.

After submitting your order, you will receive an initial acknowledgment email confirming receipt of your request. This acknowledgment does not constitute acceptance of your order. A legally binding contract is formed only once we send a separate order confirmation email confirming acceptance and shipment processing.

We reserve the right to limit quantities, reject orders, or refuse service to any customer where reasonably necessary to protect the business, comply with law, prevent fraud, or address suspected abuse of promotions, subscriptions, or refund programs.

5. Payment and Billing

We accept major credit cards and other payment methods as listed at checkout. All payments are processed via secure payment gateways. By submitting payment information, you represent that you are authorized to use the provided payment method and you authorize us (and our payment processor) to charge the full order amount (including any applicable taxes, shipping fees, subscription charges, and recurring refill charges where applicable) to that payment method.

For one-time purchases, your payment will be charged immediately upon our acceptance of your order. For subscription services and recurring refill programs, please refer to our Purchase Options Cancellation Policy. All billing information must be truthful and accurate; providing false, misleading, or unauthorized billing information constitutes a breach of these Terms.

We do not store your full payment card details on our systems; payments are handled by our PCI-compliant payment service providers. Prices, subscription fees, shipping costs, and applicable charges are subject to change, but no change will affect orders you have already placed and received a confirmation for.

6. Shipping and Delivery

Shipping is handled pursuant to our detailed Shipping Policy, which is incorporated here by reference. In summary, orders are typically processed within 1–3 business days, delivery times vary by destination, and risk of loss remains with Lumiqour LLC until products are physically delivered to you. Please refer to our Shipping Policy for full details.

7. Returns and Withdrawal

Returns, refunds, exchanges, and statutory withdrawal rights are governed by our Return and Refund Policy, which is incorporated here by reference. In summary, we offer a 30-day return policy for eligible products, EU/UK consumers retain their statutory 14-day right of withdrawal, and defective products may qualify for repair, replacement, or refund regardless of the commercial return timeframe.

8. Subscriptions and Recurring Payments

Subscription enrollment, recurring billing, renewals, and cancellation procedures are governed by our Purchase Options Cancellation Policy, which is incorporated here by reference. By purchasing a subscription, you acknowledge that the order includes an obligation to pay recurring charges until canceled.

9. Product Quality, Warranties, and Legal Rights

We stand behind the quality of our products and subscription-based refill services. Customers should receive products that conform to the descriptions, specifications, and representations presented on our website and that are of satisfactory quality and reasonably fit for their intended purpose.

Statutory Warranty (EU/UK): If you are an EU or UK consumer, products purchased from us include legal guarantees of conformity under applicable consumer protection laws. If a product is defective, not as described, or fails to conform to legal requirements, you may be entitled to repair, replacement, price reduction, or refund in accordance with applicable law. These statutory rights generally apply for a minimum period of two years from delivery in many EU jurisdictions, or longer where national laws provide extended protections. UK consumers may also benefit from rights under the Consumer Rights Act 2015. Nothing in our policies excludes or limits these mandatory rights. If you experience a product issue during the applicable legal guarantee period, please contact us and we will work in good faith to provide an appropriate remedy consistent with applicable law.

Implied Warranties (U.S.): For U.S. consumers, our products may include implied warranties arising under applicable state law, including implied warranties of merchantability and fitness for a particular purpose where such warranties cannot lawfully be disclaimed. We do not disclaim implied warranties where prohibited by law. For consumers in Wyoming and other jurisdictions where applicable, implied warranties remain in effect for the minimum duration required by law. In addition, we voluntarily stand behind the general quality of our products and may, at our discretion, provide repair, replacement, store credit, or prorated refund remedies where products are defective or materially fail under normal intended use. This commercial assurance is supplemental to, and does not replace or diminish, any statutory rights available under applicable law.

Commercial or Manufacturer's Warranty: Certain products may include an express commercial warranty, limited warranty, or manufacturer-backed warranty program. Where offered, the applicable warranty terms will be disclosed on the product page, packaging, or accompanying documentation. Such warranties are in addition to any mandatory legal guarantees and do not limit statutory consumer rights. If we offer optional extended coverage plans, subscription protection programs, or similar services, those terms will be presented separately.

How to Obtain Service: If you believe a product is defective, materially damaged, unsafe, or not as described, please contact us at support@lumiqour.com with your order details and a description of the issue. We may provide troubleshooting assistance and, where necessary, instructions for return, inspection, replacement, or repair. If a defect or non-conformity is confirmed, we may provide repair, replacement, refund, or another appropriate remedy. We will aim to provide any required remedy within a commercially reasonable timeframe and without unnecessary inconvenience to the customer.

Limitations: Our warranties and guarantees do not cover damage resulting from misuse, unauthorized modification, improper storage, accidents, abuse, neglect, commercial misuse, or ordinary wear and tear. Consumable products and components may also be subject to ordinary usage limitations. Nevertheless, we will evaluate product concerns in good faith and seek commercially reasonable customer-focused resolutions where appropriate.

10. Limitation of Liability

No Unlawful Exclusions: Nothing in this section (or elsewhere in these Terms) is intended to exclude or limit liability that cannot lawfully be excluded under applicable law. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence where applicable, or violation of mandatory consumer protection rights. Specifically, for EU and UK consumers, we do not exclude liability for failure to provide products that conform to legal requirements, and for U.S. consumers we do not exclude liability arising under non-waivable consumer protection statutes or regulations.

Indirect Damages: Subject to the foregoing, Lumiqour LLC shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising out of or relating to use of the Website, products, subscriptions, or services. This includes, for example, loss of profits, business interruption, reputational harm, loss of opportunity, or loss of data, even where we have been advised of the possibility of such damages. Our products and services are intended for personal consumer use, and we are not responsible for business-related losses arising from unauthorized commercial or resale use.

Direct Damages Cap: Except for liabilities that cannot lawfully be limited, our total cumulative liability arising from or relating to any claim involving products, subscriptions, services, or Website use shall not exceed the total amount paid by you for the specific product or service giving rise to the claim. This limitation applies on a cumulative basis and not per incident, claim, or occurrence.

No Waiver of Consumer Rights: You may have legal rights as a consumer that cannot be excluded, waived, or limited by contract. The limitations set forth above are intended to operate only to the maximum extent permitted by applicable law and shall not restrict mandatory statutory remedies. For example, consumers in the EU and UK retain legal rights relating to faulty or non-conforming products regardless of these limitations. Remedies provided under these Terms are supplemental to any non-waivable rights available under consumer protection laws.

Release for Force Majeure: Lumiqour LLC shall not be responsible for failure or delay in performing obligations under these Terms where such failure or delay results from events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, labor disputes, governmental actions, pandemics, supply chain interruptions, transportation disruptions, internet outages, or utility failures ("Force Majeure Events"). However, nothing in this provision removes any right you may have under applicable law to receive a refund for goods or services that cannot ultimately be provided.

11. Governing Law and Jurisdiction

Governing Law: These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles. However, if you reside outside the United States, you may benefit from mandatory consumer protection laws applicable in your country or jurisdiction of residence, and nothing in these Terms is intended to deprive you of such protections. In particular, if you are a consumer located in the European Union or United Kingdom, the mandatory laws of your country of residence that provide greater consumer protection may continue to apply notwithstanding the choice of Wyoming law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Jurisdiction and Arbitration: We encourage customers to contact us first in order to resolve any concerns informally and in good faith. Our customer support contact is support@lumiqour.com, and we will make commercially reasonable efforts to resolve disputes promptly and fairly.

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, subscriptions, products, or services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules. Arbitration shall be conducted in Sheridan, Wyoming, unless otherwise required by mandatory consumer protection law or agreed by the parties.

Class Action Waiver: To the fullest extent permitted by law, arbitration shall proceed solely on an individual basis. Neither party shall participate in any class action, collective action, representative proceeding, consolidated arbitration, or private attorney general action relating to claims covered by this arbitration provision. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that individual claim.

Nothing in this arbitration provision limits a party's ability to seek temporary injunctive relief, pursue qualifying claims in small claims court where permitted, or exercise statutory rights that cannot lawfully be waived. Consumers residing in jurisdictions granting mandatory local dispute resolution protections retain those protections to the extent required by law.

Alternative Dispute Resolution: For consumers located in the EU or UK, we remain open to attempting informal dispute resolution or mediation where appropriate. Although we are not currently obligated to participate in any specific EU or UK Alternative Dispute Resolution ("ADR") program, we may voluntarily consider ADR requests on a case-by-case basis where commercially reasonable.

12. User Conduct and Site Use

When using our Website, you agree to use it only for its intended lawful purposes, including browsing products, placing orders, managing subscriptions, and communicating with customer support. You must not misuse the Website by knowingly introducing malicious software, attempting unauthorized access, interfering with Website functionality, engaging in fraudulent activity, scraping or extracting data without authorization, or violating applicable laws or third-party rights.

Any feedback, reviews, comments, photographs, testimonials, or other content submitted by users must be lawful, accurate, non-deceptive, and must not infringe the rights of any third party. We reserve the right to remove or refuse user-submitted content that violates these standards, applicable laws, intellectual property rights, or our internal policies.

13. Accessibility and Language

Certain jurisdictions may require consumer contracts or legal disclosures to be made available in local languages or accessible formats. By using this Website and placing an order, you acknowledge that the contractual relationship is conducted in English and that you understand the language of this agreement. Where required by applicable law, we may provide translations or supplemental summaries upon request; however, the English-language version of these Terms shall control in the event of inconsistencies or legal interpretation issues.

We are committed to making our Website, policies, and customer experience accessible and understandable for all users, including individuals with disabilities. We strive to comply with applicable accessibility requirements, including the Americans with Disabilities Act (ADA), applicable U.S. accessibility standards, and related accessibility obligations where applicable.

If you experience difficulty accessing Website content, placing orders, reviewing policies, or using Website functionality due to a disability or accessibility issue, please contact us at support@lumiqour.com and we will make commercially reasonable efforts to provide assistance or accessible alternatives. We continually work to improve Website usability and accessibility across devices and assistive technologies.

14. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our services, subscription offerings, legal obligations, operational practices, technology, or other legitimate business reasons. When we make updates, we will post the revised Terms on this page with an updated "Last Updated" date. For material changes, we may also provide notice through email communications, Website notices, or account notifications where appropriate.

Continued use of the Website, subscriptions, products, or services after revised Terms become effective constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you should discontinue use of the Website and cancel any active subscriptions where applicable. No amendment will retroactively reduce mandatory consumer rights or increase legal obligations without notice where prohibited by law.