Indestructa-Warranty

At Lumiqour, we take pride in the durability of our Indestructa-Bear™ and the joy it brings to your furry friends. That’s why we’re excited to introduce our 'Replacement' commitment for any bears damaged within 30 days of receipt. 
If your dog happens to be one of the rare chewers who can destroy/conquer our bear during that time, we’ll quickly send you a brand-new replacementno hassle, guaranteed.

WHAT IS COVERED:

  • Destroyed toys: This includes significant damage such as:

    • The toy torn into large pieces or fragments.
    • Stuffing fully removed and scattered.

WHAT IS NOT COVERED:

  • Minor fraying or loose threads.
  • Small tears or minimal wear that does not affect functionality.
  • Cosmetic imperfections like scratches, scuffs, or surface marks.

HOW IT WORKS:

  1. Proof of Play: Share a photo of your dog enjoying their first play session with the Indestructa Bear™.
  2. Proof of Damage: Provide a clear photo showing the extent of the destruction, such as fully removed stuffing.
Please send all photos to support@lumiqour.com, ensuring your order number is included in the email subject line. Thank you!
Note: Each bear comes with its own warranty. For instance, if you purchased two bears and both were destroyed, you are entitled to receive two replacements. And this policy is exclusively applicable to the Indestructa Bear™ toy.