Cancellation policy

Last Updated: 5/21/2026

This Purchase Options Cancellation Policy governs subscription-based purchases, recurring refill programs, and any other purchase options that involve recurring or automatic charges on Lumiqour.com.

1. Ongoing Subscription Terms

By purchasing a subscription, you agree that your subscription will automatically renew every month and will continue until you cancel it. Your chosen payment method will be charged once every 30 days unless canceled according to this policy.

2. Cancellation Policy & Deadline

You may cancel your subscription at any time; however:

Cancellation requests must be submitted at least 3 days before your next billing date to avoid being charged for the upcoming month.

If a cancellation request is made within 3 days of the next scheduled charge, the renewal may still process and will not be eligible for a refund. Once a renewal has been billed, the order is considered final.

3. How to Cancel

To cancel your subscription, click the "Cancel My Membership" button in your customer account or contact support at support@lumiqour.com. You will be able to cancel online without being required to call us or provide a reason for cancellation, consistent with applicable consumer protection requirements.

Cancellation will stop future recurring charges. Unless otherwise required by law, cancellation will become effective at the conclusion of the current billing cycle. This means you will continue to receive subscription benefits or refill shipments through the end of the paid subscription period. We do not impose cancellation fees; however, we generally do not provide pro-rated refunds for unused portions of a billing cycle except where required by law. We will provide written confirmation of cancellation by email for your records.

If you experience any issue relating to cancellation or believe you were charged after attempting to cancel, please contact us promptly at support@lumiqour.com and we will investigate and address the issue in good faith.

4. Recurring Charges

The recurring price of your subscription is the amount shown at checkout and will be charged automatically each month unless you cancel. There is no trial period or introductory pricing, so the amount charged on your first order will be the same for every renewal unless you change your subscription. Any free bag or promotional item included with your initial order will not be included in future renewals.

The total recurring charge will be $29.99 multiplied by the quantity you selected, minus any quantity discount at checkout. Example: If you subscribe to 2 units → ($29.99 × 2) × discount.

5. Payment Method and Authorization

By starting a subscription, you authorize automatic charges to the payment method you provided at checkout (credit card, debit card, Shop Pay, PayPal, or other approved methods).

You are responsible for ensuring your payment method remains valid and up to date.

6. Length of Subscription Term

Subscriptions are billed monthly and renew every 30 days unless canceled in advance.

There is no set end date — the subscription continues until you cancel.

7. Minimum Purchase Obligation

There is no minimum subscription length and no required number of orders.

You may cancel anytime as long as cancellation occurs at least 3 days before your next billing date.

8. Affirmative Consent at Checkout

By clicking "Place Order," "Subscribe," "Start Subscription," or a similar button during checkout for a subscription product, you acknowledge that the order includes an obligation to pay recurring charges until canceled. You may also be required to check a box or otherwise expressly consent to recurring billing terms in compliance with applicable U.S. federal and state automatic renewal laws, the FTC Negative Option Rule, and applicable consumer protection requirements in the EU and UK. We will provide a confirmation email containing the material subscription terms and recurring billing details after enrollment, creating a record of your authorization.

9. Free Trials and Promotions

If a subscription begins with a free trial, discounted introductory offer, or promotional pricing period, we will clearly disclose the duration of the offer and the recurring billing amount that will apply once the promotional period expires. Unless you cancel before the end of the applicable promotional period, your payment method will automatically be charged the regular subscription rate at the conclusion of the trial or promotional term and at the recurring intervals thereafter.

10. Renewal Reminders

If required by applicable law, including certain U.S. state laws relating to automatic renewals, we may send reminder notices regarding upcoming renewals, recurring billing dates, or pricing changes before renewal occurs. We strive to make subscription terms transparent, accessible, and easy to manage in compliance with applicable consumer protection laws, including the EU Omnibus Directive and related legislation.

11. Additional Terms

  • There are no early termination fees.
  • No partial refunds are issued for unused subscription time.
  • If a payment fails, the company may retry the charge automatically until updated payment information is provided.
  • Chargeback or dispute abuse may result in blocked future purchases.
  • Prices may change with advance notice, and you may cancel if you do not agree to the new pricing.

12. Consumer Rights

Nothing in this Policy is intended to create unfair contract terms or limit non-waivable consumer rights under applicable law. EU and UK consumers retain all statutory withdrawal and cancellation rights as set forth in our Return and Refund Policy.